We provide immediate attention to any
questions or concerns put forth by our
clients, and we have built a fully
integrated LIVE help desk. ...
Why should I host with HB9.net?
We offer you personal service, 24/7/365 support, high speed access
and reliability. You also have excellent control over your domain.
Do I have to have a domain name to sign up for a hosting plan?
No. You can register your domain name at the same time you sign up
for your web hosting account.
What is Virtual Web Hosting?
We specialize in Virtual Web Hosting which means that you can find a
home for your web site on our active Pentium web servers and
establish a presence on the internet. We can register your own
domain name which will become your unique address on the World Wide
Web. Having your own domain name does not suggest that you are
renting web space, and, since email can be addressed to your domain
(e.g.. WWW.YOURNAME.COM ) you will not have to announce a new email
address if you change internet providers.
There are other hosting companies that offer hosting plans for less.
Why doesn't HB9.net offer a plan for $7.95?
Simplest way to answer this is you get what you pay for and we are
more concern with stable, reliable servers and support issues than
offering a cheap plan. But are they really less than us? Not really
after you think about it. With our personal plan that is offered
with unix or windows hosting you can host up to 6 domains with this
plan. Hosting 6 domains for as little as $11.96 per month when paid
yearly is less than $2.00 per domain per month. We also provide live
24/7/365 support and we answer questions within 3 hours and most
cases within 30 minutes Read some of the testimonial's that we have
received over the years. When you really compare our plans we do not
charge more, if anything we are less.
Will I be able to access my domain name with or without the WWW?
Yes, you will be able to access the domain name with or without the
WWW in front. For example, you could access the domain name "mydomain.com"
by going to "www.mydomain.com" as well as "mydomain.com".
How long does it take before my domain name is active?
Once you place your order with us, if it is new domain name, your
domain name will be active
and online in 24 hours.
How do I transfer files to my web site ?
Files must be transferred to the web server via File Transport
Protocol (FTP). If you have a PPP internet account and need FTP
software, you can download a program for either the PC or Mac from
our site. Internet providers such as AOL, Compuserve, and Prodigy
may have a built-in FTP interface. An FTP tutorial is available for
first time users. You can also use our Online Admin Panel to upload
Will I have unlimited access to update my pages ?
You have unlimited access via FTP, and online control panel using
your private id and password, 24 hours a day. As such, you can
create and maintain your web pages on your own computer and upload
files to your web site at your leisure.
Do you accept international orders ?
Yes. We are pleased to have customers around the world and we're as
close as your computer. If desired, we can host non-US domain name
Does HB9.net handle Domain Name Registration?
Yes, we can register your domain name for you or transfer your
existing domain name registration to our services, you can register
your domain name at the time your order your account, or if you are
not ready to start your web site, you can reserve your domain name.
Are your servers up 24/7/365?
Our network connectivity is extremely reliable that we guarantee
99.9% uptime. Our servers utilize Cisco routers connections to
multiple backbones to ensure that data reaches the end-user in the
fastest and most efficient manner. Our network providers
connectivity includes 5 well known bandwidth providers. AT&T
(OC-12), Qwest (OC-12), Sprint (OC-12), Time Warner Telecom (DS-3),
and UUnet (OC-12).
Can I transfer my existing domain to your
Yes, when you are placing your order just let us know that the order
for hosting is a transfer. This is very simple, just select transfer
your domain on the order form. When you receive your welcome letter
from us, information about our DNS will be included in the welcome
letter. Just follow the instructions. If you need help we will be
glad to assist in transferring your domain to us.